returns policy.

OUR 30 day money back guarantee

We’re proud to offer a 30 day money back guarantee, if you’re not happy, we’re not happy. 

You can return your order as long as it is within 30 days from the date it was delivered. To be eligible for a return:

1. Your must have paid full price for your item

2. Your item is in the same condition that you received it: you have only trialed it once, it has no marks,
scratches or damage to it, any water is dried out completely and it can be returned in its original packaging

3. You have a copy of the receipt or proof of purchase

4. Items must be sent back within 30 days of delivery 

Beach Soul will not be responsible for return shipping costs in the case of change of mind or if the wrong product is ordered.  It is the responsibility of the customer to pay for the return shipping costs (unless item is faulty).

FAULTY ITEMS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the item is deemed to have a manufacturing fault, a repair or replacement can be issued first. A refund will be issued if we cannot repair or replace the item, or in approved circumstances.

We reserve the right to inspect the product that is deemed to be faulty before issuing any refund or store credit.

We also reserve the right to refuse a returned item if the item does not comply with our Returns Policy.  In this instance the item will be returned to the customer at the customers expense.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take
some time for your bank or credit card company to process the refund too. Allow up to 14 days for refunds to be processed upon our receipt of the goods.

Store credits are valid for 18 months and cannot be redeemed for cash.

Gift Card are valid for 18 months and cannot be refunded once purchased.

For return requests please fill out the form on the contact us page.

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

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