BLACK FRIDAY SALE NOW LIVE

Up to 50% OFF + Extra $15 OFF with code BFDEAL15

How can we help?

Have a query about our products or our brand? Check out the following list of frequently asked questions. Alternatively, if you can’t find the answer you’re looking for, get in touch. We’re always happy to help!

BLACK FRIDAY FAQ

When does Black Friday start?

Our Black Friday Sale kicks off at 12:00PM AEDT on Tuesday 27 October 2026 and runs until 11:59PM AEDT on Monday 30 November 2026.

Plenty of time to score a deal, but don't leave your favourites too long. Once they're gone, they're gone!

How do the Black Friday discounts work?

It's simple! We've slashed prices across selected Beach Soul showers, bundles and accessories, with savings of up to 50% OFF! 🙌

And here's a little extra for you...

Use code BFDEAL15 at checkout to score an EXTRA $15 OFF your order!

No complicated deals or surprises. All Black Friday prices are clearly marked on our website, so you can see exactly what you're saving.

The more you save, the more you've got left for your next adventure! 🤙

Extra $15 off applies to eligible orders over $30. Spare parts excluded. T&Cs apply.

How much stock do you have?

Stock is LIMITED, and with Black Friday being our biggest sale of the year, we expect our most-loved showers and designs to sell out FAST!

Once they're gone, they're gone — and we won't be restocking until 2027!

If you've got your eye on something, don't wait. Get in quick before you miss out! 🤙

How long will dispatch and shipping take?

Black Friday is one of our busiest times of the year, and our warehouse team will be working hard to get your orders packed and on their way!

Due to the high volume of orders during this period, dispatch may take up to 10–15 days from the date your order is placed.

Once your order has been packed and dispatched, you'll receive an email with your tracking details so you can follow its journey.

We appreciate your patience while we work through the Black Friday rush. Rest assured, we're doing our best to get your Beach Soul goodies to you as quickly as possible! 🤙

PRODUCTS FAQ

What's the difference between the PRO shower and other showers?

The difference being that the Pro 10L shower is FDA approved as food grade - which means it’s 100% safe to drink from too.

Our 5L and 8L showers are made from High-quality HDPE plastic (BPA-free) – so they are safe for a shower but not for a sip.

How can I warm the water?

It’s simple! Just fill your Portable Shower with warm water (<50°C/122°F for safety reasons and to protect the unit itself).

The 4mm neoprene cover will then keep it warm for a few hours so you can enjoy a nice and toasty shower post-plunge.

Alternatively, just leave your shower in a nice sunny spot and the black tank will naturally warm up your water.

How long does the water stay warm?

This varies depending on your surroundings, the temperature of the water you filled it with and the climate, so it’s difficult to predict.

With an average day temp of 18°C, a Beach Soul Shower will keep the water warm for a couple of hours.

Will it stay warm even if I’m somewhere really cold?

Yes, but you need to give it some TLC.

By that we mean you should wrap an extra layer around your portable shower to keep it nice and snug (e.g. a towel, blanket etc..)

This will ensure the water stays warm - even if you live in an area that experiences low outdoor temps.

What size shower should I choose?

We’re happy to help you find the right size shower for your needs, but the best place to start is to ask yourself two things:

1. How will I use it?

2. For how many people?

For individuals, a 5L compact shower should do the trick.

For couples, surfers, campers or larger families you’ll find a 8L everyday shower or a 10L pro shower is perfect.

If you like long lazy showers, we recommend up-sizing! For more info about sizes, check out our guide here.

What is the water pressure like?

For a manual system we think it's pretty good!  Expect when pumped to the max and pressurised as much as possible to get approx 40 PSI.

Remember top up pumps are required as you make your way through the water and the pressure will drop until you top up with these additional pumps.  

Do I need to continually pump for the shower to work?

Nope. You only need to pump it 7 to 9 times initially to build pressure (with a few top-up pumps when needed).

In saying that, the number of pumps required will vary depending on the showerhead mode you’ve chosen as they all use the water at differently.

Learn more about the different showerhead modes here.

Can I shower hands-free?

Sure can! Just flick the switch to facilitate a continuous stream of water - no nozzle hold necessary.

For an enhanced handsfree shower experience, grab a shower holder

How heavy are the showers when full?

Taking the weight of the portable showers themselves into account and with the understanding that 1L equals approx 1 kg...

  • a 5L shower will weigh 6.5 kg
  • an 8L shower will weigh just over 10 kg
  • a 10L shower will weight approx 12.75kg
Can I store the shower horizontally when full of water?

We recommend storing upright to avoid any unnecessary bumps or knocks to the hose connector or pressure release value, which may then lead to escape of water.

Do I need to clean the inside of my shower?

Our showers are designed so that they don’t require regular cleaning.

We do however recommend the occasional cleaning with anti-bacterial tablets such as Milton or the good old white vinegar and water combo. In fact, the latter is great for cleaning the inner parts of the hose and cap.

Simply fill the bladder with ¼ white vinegar and pump to run the solution through the showerhead - switching modes to ensure you rinse every showerhead type. Once finished, fill it with clean water (cold) and run through all the showerhead modes once again.

You can find a short instructional video for how to clean and store your shower here

What can I do if the water from my shower has a bit of a plastic smell?

If you've already given your shower a good rinse the next step is to add a few drops of vanilla into the equation.

Add the drops to an empty tank then fill with about 1L of water. Give it a good swish around, empty the tank and then leave it open to air and dry out.

The shower I want is out of stock. Will you restock it soon?

First of all, sorry that you missed out on your Portable Shower. We try to restock our products as soon as they’re sold out. The best way to get your hands on a sold-out shower is to *pre-order it. We’ll then get it to you as soon as it's back in stock.

*Please make sure you check the estimated delivery time when pressing the ‘Pre-order’ button. Please also read our pre-order T&C here for more info.

PROMOTIONS FAQ

Can I use a discount code on a sale item?

Discount codes cannot be used in conjunction with another discount code or promotion.

Do you run sales or promotions on the website?

Yes, we run sales and promotions throughout the year. If you want to save money or get access to the latest promo news, please sign up for our mailing list or follow us on Instagram @beachsoulofficial 

ORDERS FAQ

What forms of payment do you accept?

We accept ShopPay, AfterPay, Zip, Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay and PayPal and bank deposits.

Can I cancel my order?

You can’t cancel an order once it’s been placed and started the fulfilment process.

However, you can return the package once it’s been delivered. Please visit out Returns Policy page for more info.

Can I return my purchase?

Yes, to begin the return process, please submit your request for a return or exchange directly via our website.

Any items returned to us that don’t meet the requirements outlined in our Returns Policy will not be refunded. Keep in mind that you are responsible for any postage costs.

How do I return my purchase?

It’s easy! Just head HERE and follow the steps.

👉 Pack your item in the original shipping box (not just the gift box)

👉 Send it back

👉 We’ll process your refund within 10 days of receiving it

Make sure your item meets the return conditions — used or opened items can’t be refunded for health, hygiene and safety reasons.

I ordered the wrong size shower and want to change it. How can I do this?

No worries — just return your unused shower for a refund, then place a new order for the size you need.

Returns must be unused, in original packaging, and in re-sellable condition.

Start your return HERE

What should I do if I receive the wrong item?

If we’ve sent you the wrong item by mistake — sorry about that! Just get in touch with us within 7 days of receiving your order and we’ll make it right, including covering the return shipping.

Contact us here →

I don't think my shower is working correctly. What should I do?

Start by checking out our instructional videos and troubleshooting guide — most issues can be fixed in just a few quick steps. If it’s still not working, no stress — just submit a warranty claim and we’ll help get it sorted.

I tried contacting you on the weekend but received no reply. What should I do?

Like everyone else we enjoy taking the weekends off, so we may not reply to you over the weekend. Don’t worry though! We promise to get back to you as soon as we can during the business week.

SHIPPING FAQ

How do I track my order?

You can track your order by clicking the tracking link provided in the shipping confirmation email.

If you haven't received an email yet, don’t fret! All orders usually take around 24 to 48 hours to be dispatched.

I need to change the address on my order. How do I do this?

It’s crucial to double-check your shipping address when placing an order, as we’re unable to change or reroute shipments once an order is placed.

My order has been marked delivered but I still haven't received it. What has happened?

If your tracking shows the parcel as delivered but you can’t find it, please first check with household members, neighbors and around the property or any safe-drop areas first.

If it still can’t be located, contact us within 72 hours of the carrier tracking first showing the parcel as delivered.

The next step may be to raise a missing-after-delivery or misdelivery enquiry directly with the carrier. Once you have the case/reference number and outcome, send those through to us and we’ll review the matter further with you.

Who do you ship with?

Orders are shipped with the best carrier for their destination, this may include but is not limited to, Australia Post, Direct Freight Express, DHL, FedEx, UPS and USPS.

Your postal shipping provider will be outlined in your shipping confirmation email alongside your tracking number.

How much does shipping cost?

We offer free standard shipping on all orders over $200 within Australia. We also offer express shipping at an additional cost should you wish to receive your product urgently. The express shipping cost is calculated automatically for you at checkout.

For the rest of the world, the shipping cost will also be calculated for you at checkout.

Where do you ship?

To most places! Simply type in your address at checkout and the shipping cost will be automatically calculated for you.

Please be aware that international orders may be subject to local customs and import fees upon delivery. These fees are to be paid by you to the courier and not by Beach Soul®. If you choose to refuse the customs fee, your parcel may be abandoned and we will not be held responsible for any loss of funds as a result.

If you're unsure whether you're location is subject to customs and import fees, we recommend contacting your local customs office for more information before placing your order.

See our shipping policy for more info.

Are there import taxes and or/custom duties on international orders?

Where possible taxes and duties are pre-paid on your order and collected at checkout for a smoother and quicker shipping experience. The total tax amount will be displayed during checkout. 

However, in some instances, deliveries to countries outside of the Australia will incur taxes and duties to be paid locally.  

Unfortunately, this is out of our control, and you will be required to settle these yourself. Please check these out with your local government to avoid any nasty surprises.

See our shipping policy for more details.

How long will it take for my order to arrive?

We endeavour to post your order the following business day after it’s been placed and payment processed.

During peak holidays, it might take up to 2-3 business days. You’ll receive a shipping confirmation email with a tracking link once it’s been shipped.

Check out Australia Posts estimated domestic delivery timings here and for international delivery timing estimates have a look here.

Please note that once your order has been processed by Australia Post, we have no control over delays.

Contact Australia Post directly for further info on the tracking of your order. We also don’t issue any refunds if your order is delivered late or if it was sent back because it was incorrectly addressed or not collected.

WARRANTY FAQ

What does this warranty cover?

Our Portable Showers are covered under a 2-Year Manufacturer's Warranty.

If there’s a manufacturing defect with your Portable Shower, please submit a Warranty Ticket that is to include proof of purchase and photos/videos showing the issue. We'll then start a warranty claim as soon as possible.

How do I lodge a warranty claim?

Please submit a Warranty Ticket and include proof of purchase and photos/videos showing the issue. We can then begin the warranty claim process.