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You’re super excited to receive your Beach Soul order & need to know exactly where it is. We totally get it.

Here's some info on how to track it down after your order has been processed and posted by us.


After your order has been processed and sent, you will receive notification along with a Tracking Reference Number (TRN).


Please allow up to 24 hours for the TRN to be visible in the system in order for you to track your shipment.


For any questions on time of day of delivery or to arrange to collect from your post office if no one is home, please contact Australia Post directly.


Really Important Stuff: 

1. Once your order has been processed by Australia Post, Beach Soul has no control over delays – contact Australia Post directly for further info on the tracking of your order.


2. Beach Soul does not issue any refunds if your order is delivered late or has been sent back because it was incorrectly addressed or not collected.


3. If your packaging is open or damaged upon receipt, the receiver must take this up with the postal system IMMEDIATELY, to ensure they are correctly compensated.


Read our Shipping Policy for full details

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